WHOM ARE WE?

Taxisbleusdebut.jpg ( 491701 bytes)

Taxis Bleus s.a. begin his activities in May 1973 and exploits 6 vehicles.  

In 1983, 35 vehicles circulate under the colour " Taxis Bleus ".

In 1989, 56 vehicles cross the city and the company changes name and becomes " LAEKEN MOTORS Taxis Bleus Plus "

 The extension is going to continue, always due to the same politics

 

" QUALITY TAXIS AND OF SERVICE "

 

And we reach 130 vehicles.

1 In July, 1996 the company becomes " BLUE CABS s.a. " Which installs the offices to 43, of the rue De Wand, and reached the number of 287 vehicles In 1 April, 2001.

On September 1st, 2001 we move to 42-46, rue des Béguines in 1080 Brussels. Our cartage is 310 cars.  

 

- Fixed prices.

- Questions - answers.

- When the " rate 1 " is applicable?

- When the " rate 2 " is applicable?

- Zone Bleue.

- The good method to call a taxi.

 

RATES

  Description

In the daytime: 7/7

06.00 am in 22.00h.

At night: 7/7

22.00h at 06.00 am.

Coverage:

2.40 €

4.40 €

Rate 1 (price in km):

1.23

1.23 €

Rate 2 (price in km)

2.46

2.46

The hour of wait(expectation):

23.00

23.00

Supplements

Nothingness

Nothingness

The rate must be shown in all the vehicles in service and affixed in a permanent and visible way.

When you call a Taxi Bleu, this one will start the meter when it will arrive in front of to you, or at the hour for which you reserved it, his meter will turn at this moment in the rate of wait.

The prices of the journeys are posted on taximeters inside taxis. This taximeter must be visible, at any moments by the customer.

The Ministry of the Economic business fixes the maximum rate of these, but all the legislation current is established by the Region of Brussels-capital

Service of taxis

Rue du Progrès, 80

1030 Brussels

Tél.: 02/204.21.11

Phone green: 0800/14 795

 

The " Taxis Bleus " are an exchange of calls serving as intermediary enter a customer avid be led, and an affiliated taxi driver.

The " Taxis Bleus " cannot be considered as responsibles for the chances of the transport and for the consequences of the possible failings of this one. However in case of contesting, and only, if you have ask for your taxi by telephone with our company, you can write in:

 

Taxis Bleus

Rue des Béguines, 42-46

1080 Brussels

Taxisbleus@skynet.be

 

 

When is the " rate 1 " applicable?( Taxis Bleus)

-       The rate 1 is applicable in all the Region of Brussels-capital.

-         The rate 1 is applicable in the "Zone Bleue"

-          The rate 1 is applicable when a taxi of the " Taxis Bleus " comes to look for you except the "Zone Bleue"   and returns with you in this one.

 

When the " rate 2 " is applicable?  (Taxis Bleus)

The rate 2 is applicable, as soon as the taxi leaves the " Region of Brussels-capital " and has to return there vacuous. In the " Taxis Bleus " only when this one leaves the "Zone Bleue" and has to return there vacuous.

 

When begins the stopwatch of the wait ?

This one starts automatically as soon as the taxi is in the stop or comes down under the bar of 20 kph.

 

  Zone Bleue:

       

      The following municipalities are completely a part of the "Zone Bleue":

1000  Brussels
1020  Laeken
1030  Schaerbeek
1040  Etterbeek
1050  Ixelles
1060   Saint Gilles
1070  Anderlecht
1080  Molenbeek-Saint-Jean
1081  Koekelberg
1082  Berchem-Sainte-Agathe
1083  Ganshoren
1090  Throw(Cast)
1120  Neder-Over-Heembeek
1130  Haeren
1140  Evere
1150  Woluwé-Saint-Pierre
1160  Auderghem
1170  Watermael-Boitsfort
1180  Uccle
1190  Forest
1200  Woluwé-Saint-Lambert
1210   Saint-Josse-Ten-Noode
1640  Rhode-Saint-Genèse
1950  Kraainem
1970  Wezembeek-Oppem

      

       The following municipalities are a part of the "Zone Bleue" until:

1310 Hulpe: Until height of "I.B.M".
 
1600 Leeuw-Saint-Pierre: Via Brusselsebaan until height of the Water tower
Via Galgstraat up to the crossroads between Lotstraat and Rooselaersstraat
Via the ch. de Mons of the shop " Makro "
 
1601 Ruisbroek: Via Fabriekstraat up to the crossroads of Hemelstraat and Huysmanslaan
Via the highway E 19 to under the bridge past the station essence
 
1602 Vlezenbeek: Via Lenniksebaan up to the crossroads with Pedestraat
Via Postweg until Gemeenteplein
 
1630 Linkebeek:  Via Ukkelsesteenweg until Gemeenteplein
Via the ch. of Alsemberg until height of the Cemetery of Forest
 
1702 Grand-Bigard: Via Brusselsestraat up to the crossroads with Hoogveld
Via Dansaertlaan, up to the station of Dilbeek
 
1710 Dilbeek: Via Ninoofsesteenweg until height of  "Bettendries"
 
 1731 Zellik: Via Pontbeeklaan and Brusselsesteenweg until the crossing of these 2 ways
Via the highway E 40, until height of the self services station
 
1780 Wemmel:  Up to the church or the Rassel or F.Robberechtstraat
 
 1800 Vilvorde: Via Schaerbeeklei up to the church or Heldenplein
Via Brusselsesteenweg until Grimbergsesteenweg
Via Woluwelaan until Leuvensesteenweg
 
1831 Diegem: Up to the Boulevard de la Woluwe
 
1850 Grimbergen: Until Vilvoordsesteenweg or Wolvertemsesteenweg
 
1860 Meise: Until Vilvoordsesteenweg or exit 3 of Meise
 
1930 Zaventem ( village): Via the highway E 40 and by the ch. of Louvain until the passage above the Boxing ring O
Via Woluwedaal until the passage under the Boxing ring O
 
   3090 Overijse: Until height of the church of Jézus-Eik ( Notre-Dame-au-Bois)
 
  3080 Tervuren: Via the avenue. Of Tervuren up to the Circle Ravenstein
Via the ch. of Brussels up to the crossroads with Bechetlaan

Fixed prices:

As it became impossible to estimate a running in Brussels, further to the more and more plentiful traffic, we shall put back, from now on, no more fixed prices for journeys in the city. However, as information, we can always make you a valuable evaluation.

On the other hand we continue to establish fixed prices, and for the airport and for the provinces. Our program being very successful we shall give you the most just price according to the street where from you wish the taxi.

 

 

Bookings:

Our computer system accepts your bookings even years before, but as, contrary, to the other countries, we cannot raise the price of a booking, it is obvious that we cannot give a very big priority to this service. We cannot mobilize a taxi of hours before, without paying him, that is why the only priority which we can give to a reserved journey is that to try to attribute it before other journeys in the same sector. At certain hours it is impossible to us to guarantee to you a taxi, that you asked for it weeks before or that you ask to us for it at the same moment. About is the formula which you privilege, the " Taxis Bleus " will make the impossible so that you did not miss your meetings.

 Booking by e-mail dispatching@taxisbleus.be

 

The good method of call of a taxi:

 

- If you phone us for the 1st time!

- If you have already called up to us during the current month!

 

 

To call a taxi form 02/268.00.00 rather with a fixed telephone and with a function posting of your number.

1.      It will cost you cheaper, zonal rate of post fixes to fixed post. (It is not rare that all our operators are occupied, and that you have to wait)

2.      The majority of the telephone numbers of the regular customers are encoded (by our care) in our computer system and we can identify you more easily, without risks of deceiving us.

 

 

If you phone for the 1st time?

1.      Begin with the MUNICIPALITY or the POSTAL CODE

2.      The STREET (First name and name)

3.      The NUMBER of your house

4.      The NAME which appears on the bell (spell it rather)

5.      THE FLOOR (to avoid long researches in front of the panel of bell)

                          

                          If you have already called up to us during the current month.

-         You is have already called us with your fixed telephone and the function posting of call, and we   shall identify you by confirming you your name.

-         You is give us your number of " Code Customer " (if you know it) in which case we shall also confirm you your name.

-         You is call us without number affichable and without code customer then in that case it will be necessary to make as if it was 1st Time.

 

In every case do not forget to clarify:

If you wish to make a preliminary booking of a taxi.

If you are accompanied with a pet.

If you have luggage in quantity except standards.

If you want to transport the other thing than the simple luggage (skis, etc.).

If to arrive to you there is craftiness.

If your bell is whimsical either does not work.

If your parlophone is out of order.

If you want to go to the airport or in province, so that we can put back to you our all-inclusive price and its advantages.

In other words, help us to be successful by giving all the possible details, to serve you very fast.

 

 

 

QUESTIONS and ANSWERS:

 

 

 

- Is it normal that to make the same route, I have differences in price?

- Is it normal that having reserved my car for the certain hour, it is not there?

- I phone to ask for a car and we answer me that there are no cars of available before 1 hour.

- My pet travels with me!

- I do not have a ready cash, how to honor my running ?

- A problem of payment.

- The running is 7 €, I have only a 50 € note.

- I go to the airport to the all-inclusive price.

- Where is the meeting point at the airport?

- Where is the meeting point at the Gare du Midi ?

- I am in province and would like to return with the " Taxis Bleus ".

- I need a documentary evidence

- The issuing company of my documentary evidence is not the " Taxis Bleus "

- May I choose the driver who will drive me ?

- May I choose certain type of car ?

- May I choose my taxi in the taxis station ?

- We are 5 to travel!

- We are 4 adults and a baby!

- I drank more that of custom!

- I have a whole move to be realized!

- I would like that a taxi delivers me dishes!

- I would like to eat in the taxi!

- I was sick in the taxi!

- My taxi had an accident!

- I opened the doorkeeper of the taxi and a car stamped it!

- Do I have to buckle my belt?

- I would like to smoke in the taxi!

- Certain taxis run to the " Rate 2 " in Brussels!

- I have the impressionto have been driven!

- Can a child travel only?

- What route to choose, the shortest or the fastest?

 

 

 

Is it normal that to make the same route, I have differences in price?

Yes, it is normal to have differences in price, because below 20 kph. The meter turns in the rate an hour of wait and thus every stop, in front of a red traffic light, for example, increases by so much the price indicated to the taximeter. The traffic jams are another source of valuable fluctuation. The time which you put coming down from your home to embark is the other one.

 

Is it normal that having reserved my car for the certain hour, it is not there?

Regrettably yes! See bookings.

 

I phone to ask for a car and we answer me that there are no cars of available before 1 hour.

During the rush hours the demand exceeds the offer and we cannot regrettably, not still, make glance through our taxis above 400.000 cars rushing into our city.

 

I have a dog which travels with me and the driver refuses it to me.

The drivers are free to charge or not with animals. Thus if you did not prevent this accompanying it is possible that this one does not accept them. The only animals that no driver has the right to refuse are guide dogs.

 

I have no ready cash, how may I honor my running?

A lot of means are implemented to accept, practically, all the payment conditions, but here also it is left with the discretion of the driver. If you want to pay whith cash, clarify, during your demand of taxi. Many of them accept the majority of the credit cards. You can also pay in foreign currencies, but a small commission will be asked you. If you are a member of a company customer, you have probably checks " Taxis Bleus " otherwise call our accounting department in 02/264.98.02. If you do not find your happiness with that, we can maybe try the barter   0:).

 

A problem of payment.

In every case, before leaving the taxi, you are anxious to release the amount indicated to the taximeter. Even if you dispute the validity. If you dispute the validity: the police regulation authorizes you to make you drive to the closest police station. This movement will be put at the expense of the one who is wrong. It is necessary to know that the non-payment constitutes an act of offence of ordering food or drink in a restaurant and being unable and is liable to penalty by the law.

 

The running is 7 € and I have only a 50 € note.

Prevent us during your call, because the taxi drivers, as all other storekeepers moreover, are anxious to have the currency only for the just note over the wanted sum. In this particular case in this example this, he has to have, at least, the currency on a 10€ note. If the driver cannot exchange it to you he can go in a place, the closest possible, of the place where you are to exchange money there. It goes without saying that this movement he has to make it for the meter and for your expenses.

 

I go to the airport to the all-inclusive price and I would like to return to the same conditions there.

Regrettably the Brussels taxis cannot park at the airport of " Brussels National ". Never mind, or whom you are in the world, further to a phone call we can legally come to resume you, (and on the same conditions). Leave us only the time to join you. As regards the airport, we shall need, that in the surroundings, of 10 minutes to reach there. The meeting point is the " Meeting Point Diners Club ".

Where is the meeting place at the airport?

This one is inside, even, of the airport, in front of glass doors just before the exit. It is the kiosk " OF DINER CLUB " being under the arrows of "meeting place" and equipped with seats where you can sit down the time when a driver " Taxis Bleus " comes to your meeting with a panel to your name.  

            Airportarrivées.jpg ( 223641 bytes)Meeting-Point airport

Click to enlarge.

 

Where is the meeting place at the Gare du Midi?

We took for custom to give meeting to our customers in front of it " SAM'S CAFE ". This one is in the hall of the station side rue de France in front of the descent of the escalator of the "THALYS".    

Thalys1.jpg ( 139713 bytes)Meeting Point Gare du Midi

Click to enlarge.

I am in province and I would like to return with a car of the " Taxis Bleus "

It is completely possible to come to look for you wherever whom you are, including abroad.

 

I need a documentary evidence for the amount of my running.

Every car " Taxis Bleus " possess receipts, either delivered by the printer connected with the meter, or receipts to be filled manually, or and very often 2. Make sure that they are correctly completed. Have to represent, at least, the date the number of taxi, the name and number of the driver, the amount of the running and the signature there. If this documentary evidence is asked you by your mutual insurance company, ask in more to the driver to register it the place of departure and that of the arrival.

 

The receipt for which I asked is in the logo " Taxis Bleus " but wears the name of the another person or the different company.

It is normal, the " Taxis Bleus " do not possess taxis, but serve of dispatching. The issuing company of the receipt is the company possessing the taxi.

May I choose the driver who will drive me?

No, regrettably it is not possible to follow up such a demand. Not because we do not want to please our customers, but indeed because the number of drivers is too important (+ of 1.200) and because he would be inconceivable to leave such a choice.

 

May I choose certain type of car?

Yes, it is possible to ask for certain model of car, it will be followed up according to the availability.

 

In the taxi station I perceive a blue taxi but it is far in the row. May I ask her to take care?

Yes, the law authorizes you to choose your taxi. So far as it was in the row.

 

We are 5 and we would like to rise all together in the same taxi.

No, will be needed 2 cars. The law and the insurances allow only 4 adults to rise in the same taxi.

 

We are 4 adults and 1 baby of less than 3 years, do we also have to order 2 taxis?

No, a baby of less than 3 years is not taken into account, on the other hand 2 babies of less than 3 years are considered to occupy the place of an adult.

 

I am of release I drank more that of custom, taxis are obliged to take care of me?

No, from the moment you are in a state of drunkenness, or which the behavior would be considered annoying, the driver can refuse you the access to his taxi.

 

I have cases to be moved, may I charge everything in the taxi?

No, the taxi serves as transport of persons and cannot, as a rule, not charge with objects others than those whom you take with and near you, that is: a bag, a small attaché case etc. They have to refuse the introduction of the dangerous objects or the parcel which, by their volume, their nature or their smell, can damage, make dirty, hamper or disturb.

 

I would want that a taxi goes to look me for a dish in a restaurant.

For the same reasons as those aforesaid he can refuse.

 

I bought chips and I would like to take them with me, even to eat them on the way.

No, it is forbidden to eat in a taxi, all the more if your meal smells as much as our good Belgian chips.

 

My child, me even or my animal produced in the car, the driver demands me 65 €.

Yes, it has the right of it. Other passengers have to embark after you and it is obvious that he can make nobody rise without having to clean and makes disinfect his vehicle by the service of fire brigades. In 65 € there is a price of the cleaning, the disinfection and the loss for the driver.

 

The taxi which transported me had an accident, what happens if I am damaged?

It is necessary to know that a driver of taxi crosses(goes through) on average 6 times more kilometres than a common motorist. Of this fact he multiplies, at least, the risks, by 6. As a consequence all the taxis have a compulsory assurance covering the passengers, in civil liability, do not hesitate to bring in it.

 

I opened the doorkeeper of the taxi and a car stamped it, am I responsible?

Yes, the driver will fill an accident reporting with the opponent but the assurance of the taxi can turn around against you. The driver of taxi is entitled to take your identity and that, possible, of your insurance company in domestic civil liability ( Domestic RC).

 

Do I have to buckle my belt?

The law is very clear on this subject, every person, safe with a medical certificate, has to buckle its belt (behind also). The driver when he handles is exempt from it.

 

I am a smoker and would like to roast one in the taxi.

No, the law no smoking in a taxi, as well the driver as yourself. The driver who does not handle can smoke in his taxi.

 

Certain taxis run to the rate 2 in Brussels, is it normal?

Yes, certain taxis are not a part of the town of Brussels. They recognize easily, thanks to their patch of identification of taxi and to the lamp on the roof of this one, they are smaller and do not wear the blue and yellow colours of the city of Brussels. Them meters are not moreover in the same rate. These have a coverage in 1.86 €, their rate 1 is 0.52 €, their rate 2 is 1.04 € and the hour of wait is 13.88 €/h. Make your calculation, the one in the other one, it returns to the same and in finale you will not more pay dearly.

 

I have the impression to have been driven by my taxi, what appeal?

In these cases there ask for a documentary evidence of the running and verify that it is correctly completed. If you phoned us for your taxi, pay the driver, at the need take his patch or its number " Taxis Bleus " resumed on a patch on the windscreen or on the back attic window. Phone to our Sales manager, in 02/264.98.05 which will implementing everything, be sure, to restore the situation. If you did not phone to us and what you are in a blue taxi, follow the same procedure. If on the other hand you are not in a "Taxis Bleus" or what it does not wear mark of advertisement, you will have to address in the service of the Taxis  of the region of Brussels-capital the green number 0800/14 795. You can also ask to make you drive to the commissionership of your choice. Attention if the police does not recognize the disadvantages of the driver, it is you who will have to pay this last movement.

 

Can a child travel only?

For reasons of security and by the fact that the belt is compulsory, (taxis not being equipped with rehausseurs of seats) the children of less than 8 years cannot be any more conveyed than if he are accompanied with at least a teenager of more than 14 years.

 

What route to choose, the shortest or the fastest?

Unless otherwise specified of the customer, the driver has to drive this one by the fastest way to his place of destination.

 

03/07/2008

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